Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Are the diamonds and gold certified for purity?
Yes, all our gold jewelry is BIS Hallmarked, and our diamond jewelry comes with certifications from internationally recognized laboratories such as IGI, GIA, or SGL.
What are your shipping and delivery timelines?
We offer insured shipping on all orders. Ready-to-ship items are typically delivered within 5-7 business days, while customized or made-to-order pieces may take up to 15-20 business days.
Does PNG Jewellers offer a Buyback or Exchange policy?
We offer a transparent Lifetime Buyback and Exchange policy. You can exchange your jewelry for its current market value of gold and diamonds, subject to our terms and conditions and quality inspection.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your order through the 'My Account' section on our website.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer EMI options for select products to make your purchase more convenient.
How do I find my correct ring size?
We provide a comprehensive Ring Size Guide on each product page. If you are still unsure, you can contact our customer support for a printable sizer or visit any of our stores for professional measurement.