Returns & Exchanges
At PNG Jewellers, we ensure your satisfaction with a seamless 15-day return and exchange policy for all unworn fashion jewellery. Items must be returned in their original packaging with the authenticity certificate and invoice intact.
Initiate Request
Log into your account and navigate to 'My Orders' to select the item you wish to return and submit a formal request.
Quality Check Preparation
Safely pack the jewellery in its original box along with the security tag and invoice to ensure it passes our inspection.
Complimentary Pickup
Our logistics partner will arrive at your doorstep within 24-48 hours to collect the package at no additional cost to you.
Refund or Exchange
Once our gemologists verify the item's condition, your refund will be processed to the original payment method or an exchange will be dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing